Terms & Conditions

Services

MANDER provides digital services: website design, website development, website redesign, brand identity, search engine optimisation, local search work, and ongoing maintenance under a care plan. All services are delivered remotely.

Nothing on this website is an offer capable of acceptance. Prices shown are starting prices for the scope described, and a project becomes binding only when we have agreed a written scope and you have confirmed it.

Project scope

Each project is quoted against a written scope that sets out deliverables, page or screen counts, revision rounds and timeline. The price we agree is tied to that scope.

Work requested outside the agreed scope is not included. Where you ask for something additional, we will tell you before starting it whether it changes the price or the timeline, and we will not proceed with chargeable extra work without your approval.

Your responsibilities

A project depends on both sides. You agree to provide timely feedback and approvals, a single point of contact empowered to make decisions, and the access we need to relevant accounts, domains and platforms.

You are responsible for the accuracy of the business information you give us, including prices, claims, contact details, hours and service areas that we place on your site.

Content and assets you provide

Unless copywriting or asset creation is expressly in scope, you supply the text, images, logos, video and other material for the project.

You confirm that you own or are properly licensed to use everything you send us, and that it does not infringe anyone’s rights or break any law. You agree to indemnify us against claims arising from material you supplied. We are not obliged to verify the ownership or legality of your material, and we may decline to publish anything we reasonably believe is unlawful or infringing.

Approvals and acceptance

We present work at agreed stages for your review. Where a deliverable is approved, or where you do not raise it within a reasonable period after we ask for sign-off, it is treated as accepted and the project proceeds on that basis.

Approval is your confirmation that copy, imagery and functionality are correct. Changes to an approved deliverable later in the project may be treated as additional work.

Revisions

Each plan includes a stated number of revision rounds. A revision round is a consolidated set of feedback, not an open-ended series of individual requests.

Revisions refine the agreed direction. A change of direction — a new brand, a different structure, or a substantially different concept after approval — is new work and is quoted separately.

Timelines and delays

Timelines we give are good-faith estimates based on the agreed scope and on receiving what we need from you when we need it. They are not guarantees of a fixed delivery date unless we have expressly agreed one in writing.

Delays caused by late content, late feedback, late approvals, scope changes, or third parties will move the schedule. Where a project stalls on your side for an extended period, we may pause it and reschedule the remaining work around our other commitments, and we may re-quote if costs have materially changed.

Payment terms

Prices are quoted and payable in US Dollars (USD); Canadian clients can be invoiced in CAD on request, at the same figures.

Prices are exclusive of any sales tax, GST or VAT that applies in your jurisdiction, which is added where applicable and shown on the invoice. Third-party fees — domains, hosting, licences and platform charges — are your responsibility unless we state otherwise in writing.

Unless the written scope says otherwise, a deposit is payable before work begins and the balance is payable before launch or handover. Monthly plan fees are billed monthly in advance.

Invoices are payable by the date stated. We may suspend work, withhold delivery or handover, or stop monthly plan services on overdue accounts, and we may charge reasonable costs of recovery to the maximum extent permitted by applicable law.

How payment is taken

Payments are taken through a third-party payment gateway. We do not see, handle or store your full card details at any point — those go directly to the gateway, which is responsible for processing them securely and is certified to do so.

What we receive back is a confirmation that a payment succeeded or failed, plus the last few digits and card type for reconciliation. See the Privacy Policy for what that means for your data.

A payment is only accepted once it has cleared. A failed, reversed or disputed payment leaves the invoice outstanding, and work may be suspended until it is settled.

Refunds and disputes

Fees are non-refundable once work has commenced. The Refund & Cancellation Policy is part of these terms and sets out the narrow cases where a refund is available, the 7-day window for requesting one, and how monthly plans are treated on cancellation.

You agree to raise any billing or delivery concern with us in writing, and to give us a reasonable opportunity to resolve it, before initiating a chargeback or payment dispute. Initiating one without doing so is a breach of these terms.

Deposits

The deposit reserves your place in our schedule and funds the initial strategy and design work. Once we have started work or committed resources against your project, the deposit is generally non-refundable. See the Refund & Cancellation Policy for the detail.

Cancellation

Either party may end a project in writing. Where you cancel, you remain liable for work completed and resources committed up to that point, and for any non-refundable third-party costs already incurred on your behalf.

Where we cancel a project for reasons other than your breach, we will hand over the work completed to that point and refund amounts paid for work not performed. The Refund & Cancellation Policy governs.

Third-party services and platforms

Projects commonly rely on third parties — hosting, domain registrars, content platforms, form and email services, booking or CRM tools, payment providers, fonts and stock imagery.

Those services are governed by their own terms and pricing, which can change. We are not responsible for a third party’s outage, price change, policy change, data loss or discontinuation, though we will help you respond to it. Third-party fees are yours unless expressly included in scope.

Domains and hosting

Wherever practical, domains and hosting are registered in your name and remain your property, and you are responsible for keeping them renewed and paid for.

Where we manage hosting under a care plan, the underlying infrastructure is provided by third parties and is subject to their terms and their availability.

Maintenance and support

The care plan is optional and month-to-month. It covers hosting, security measures, backups and small content edits as described on the pricing page. It does not cover new pages, redesigns, new features or recovery from problems you or a third party caused, which are quoted separately.

Without a care plan, the site is yours to maintain after handover and we have no ongoing obligation to monitor, update or support it.

Security

We build using current practice and take reasonable measures to protect the sites we deliver. We cannot guarantee that any website is immune to attack, vulnerability or unauthorised access — no one honestly can.

Where a site is compromised, and where the cause is not our failure to perform the services we agreed, remediation is chargeable work. Software, plugins and platforms outside our control may develop vulnerabilities after launch; keeping them patched is part of the care plan, and is your responsibility if you do not hold one.

Backups

Care plan clients receive routine automated backups as described on the pricing page. We aim to keep these current and restorable, but we do not warrant that every backup will be complete or restorable in every circumstance, and we recommend you keep your own copy of critical content.

Without a care plan, we do not retain backups of your site after handover.

Uptime and outages

We do not guarantee uninterrupted availability. Hosting infrastructure, domain services and networks occasionally fail, and maintenance sometimes requires brief downtime. We are not liable for losses arising from downtime, particularly where it originates with a third-party provider.

SEO and results

Search engines control their own ranking systems and change them without notice. We do not control Google, and no one can legitimately promise a position in its results.

We therefore make no guarantee of any particular ranking, placement, indexation, traffic volume, enquiry volume, lead quality, conversion rate, sales or revenue. What we commit to is competent, current, guidelines-compliant work — technical foundations, structure, content and local search setup — not an outcome that depends on third parties, your market, your competitors and your own follow-up.

We do not use manipulative or deceptive tactics that risk penalties. If you ask us to, we will decline.

Intellectual property and ownership

On full payment of all sums due, ownership of the final deliverables produced specifically for you — the site, its design, its custom code and the assets we created for the project — transfers to you.

Until payment is made in full, we retain ownership of the work and you have no licence to use it in public.

We retain ownership of our own pre-existing materials, tools, frameworks, internal libraries, techniques and know-how, including anything we developed before or independently of your project. Where these are embedded in your deliverables, you receive a perpetual, non-exclusive, worldwide licence to use them as part of those deliverables.

Third-party components — fonts, stock imagery, plugins, platforms and open-source libraries — remain the property of their owners and are supplied to you under their own licences, which you must comply with.

Portfolio and case studies

Unless you tell us in writing that you would rather we did not, we may display the work we produced for you in our portfolio, case studies and marketing, including your name, logo, screenshots and a factual description of what we delivered.

We will not publish confidential information, commercial figures you have not approved, or invented claims about results. You can ask us to remove your project from our public materials at any time.

Confidentiality

Each party agrees to keep the other’s confidential business information private, to use it only for the project, and not to disclose it without permission. This does not apply to information that is already public, that a party already lawfully held, or that must be disclosed by law.

Warranties and disclaimers

We warrant that we will perform our services with reasonable care and skill, in a professional manner, using appropriately experienced people.

To the maximum extent permitted by applicable law, and except as expressly stated in these terms, our services and this website are provided "as is" and "as available", and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Nothing in these terms excludes or limits any warranty, guarantee or right that cannot lawfully be excluded or limited, including under applicable consumer protection legislation.

Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill or lost or corrupted data, however caused, even if advised such losses were possible.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to a project is limited to the total amount you actually paid us for that project in the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You agree to indemnify and hold MANDER harmless against claims, damages, losses and reasonable legal costs arising from material you supplied to us, from your use of the deliverables after handover, from your breach of these terms, and from your breach of any law or third-party right.

Force majeure

Neither party is liable for failure or delay in performing its obligations where caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, terrorism, strikes, government action, power or network failure, major internet or infrastructure outages, or the failure of a third-party provider. Affected obligations are suspended for the duration of the event.

Governing law

These terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles, and the courts of that jurisdiction have non-exclusive jurisdiction over disputes.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of the country where you live.

Before formal proceedings, both parties agree to attempt in good faith to resolve any dispute by direct discussion.

Severability and entire agreement

If any provision of these terms is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in full force.

These terms, together with any written proposal, scope or agreement we sign with you, form the entire agreement between us on their subject matter and supersede earlier discussions. A failure to enforce a provision is not a waiver of it.

Changes to these terms

We may update these terms as our services change. The revision date at the top of this page reflects the current version. Changes are not retroactive: a project already underway continues under the terms in force when it was agreed, unless we both agree otherwise in writing.

Contact

Questions about this policy, or any request relating to it, can be sent to sales@mander.tech and we will respond within a reasonable period.

Phone: +1 (857) 758-7182, Monday to Friday, 9am–5pm Pacific.

MANDER is a remote studio serving clients across Canada & the United States. We do not operate a public office or walk-in premises, so email is the correct and fastest route for every enquiry, including legal, billing and privacy requests.